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                  Access My Student Loans

                  Pick up where you left off. You can access your existing applications, request additional funds, or complete remaining steps in the process.

                  Manage an Existing Application

                  Complete an application you started, cosign for another applicant, or request funds for the upcoming school year.
                  Citizens brings everything you need right to you.

                  Manage an Existing Loan

                  Need to check your balance, make a payment, or update account information on an existing loan? You can find everything you need through Firstmark Services, our trusted servicing partner. You can:

                  • Make a payment
                  • Access your loan details, including your most recent payments and current balance
                  • Review and/or edit account information
                  • Find instructions on how to make a payment
                  • Set up automatic payments with KwikPay

                  Make a Payment

                  Other Forms of Payment

                  Set up Automatic Payments

                  At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security.

                  By Phone

                  You can make your payments over the phone, by calling our customer service number toll free at 1-888-538-7378 and selecting the "Make a Payment" option. You will need a valid checking account to make a payment with this method.

                  By Mail

                  Citizens Bank
                  Firstmark Services
                  PO Box 2977
                  Omaha, NE 68103-2977

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