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                  Site Requirements

                  Suggestions to optimize your experience.

                  Questions? Ask a Citizen.

                  Tips for ideal speed and functionality

                  It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.

                  To ensure you get the most from your visit, our recommendations to optimize your citizensbank.com experience are listed below.

                  Minimum Requirements for Online Banking

                  Desktop PC's Windows 7 or higher operating system

                  Mac OS version 10.9 or higher operating system

                  Minimum Browser Requirements Minimum Browser Requirements
                  Internet Explorer 11* or higher Safari 10 and higher
                  Chrome 56 and higher Chrome 56 and higher
                  Firefox 51 and higher Your browser should support TLS version 1.2 or higher
                  Edge (Windows 10 and higher)
                  Your browser should support TLS version 1.2 or higher
                  * If using Microsoft IE version 11, and you receive the error message" Stronger security is required", turn off TLS 1.0 in Internet Options/Advanced Settings


                  Minimum Requirements for Mobile Banking

                  Apple IOS9 or higher

                  Android 4.4 or higher

                  You will also need access to the Internet using the default browser(s) included by your mobile device or the latest CitizensBank mobile banking app.


                  Plugins

                  Screen Resolution

                  The site is best viewed at a screen resolution of 1024x768 and above.

                  Use of Cookies

                  For a more personalized site experience citizensbank.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.

                  To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.

                  Use of Javascript

                  Many of citizensbank.com's interactive features, including our online tools, utilize a scripting language called JavaScript. In order for you to fully utilize these enhanced features, JavaScript must be enabled on your browser.

                  To learn more about enabling JavaScript, simply select “Help” from your browser's toolbar.

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